Shipping
Preparation & Dispatch of Your Order
Vintage Adornments ships worldwide. All my accessories are completely handmade, lovingly packaged and prepared for dispatch in my studio.
I endeavour to prepare all orders within 1 to 5 working days of receiving your order. However, during busy times this may be up to 10 working days. If you are commissioning a unique piece I will discuss completion times on an individual basis but these typically take anything from 2 to 12 weeks.
I always ship through a tracked and insured shipping service. In the rare event I can’t ship to your destination I will contact you as soon as possible from receipt of your order.
Delivery Costs & Times:
Delivery Costs
All orders to the UK and all international orders over £100 (except gift cards) qualify for free shipping. If you require shipping to an unlisted destination, please contact me for delivery options and prices.
DESTINATION PRICE
U.K. FREE
Europe & Channel Islands £10.00
USA £12.00 per order PLUS £8 per item (this includes pre-payment of duty - see duties and taxes below)
Other International Destinations £10.00
I endeavour to deliver to all countries where possible but reserve the right to refuse delivery to certain countries when I cannot find an adequate courier service or the cost significantly exceeds the costs listed above.
Delivery Times from Dispatch
Delivery times vary dependant on country. I always use a tracked, insured service which may require a signature upon receipt. Once your order is dispatched I will send you an e-mail which will include a tracking number so you can follow your parcel online until it arrives.
Delivery times are listed below but please note these are an estimate and may vary slightly. Unfortunately I cannot be held responsible for delays at customs for international orders so please try to leave ample time for your order. If you require urgent delivery, please contact me and I will be happy to find a courier solution with you for expedited shipping and will provide you with a quote for this service.
U.K. Next Day
Europe & Channel Islands 5 to 7 working days
USA & Canada 7 to 14 working days
Australia & New Zealand 7 to 14 working days
If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot I will contact you for further instructions and may charge you further delivery costs.
For all confirmed orders I will give you an estimated dispatch date for the Goods but no times or dates provided by me are guaranteed.
If my supply of the products is delayed by an event outside my control then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay.
You must notify me promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged. In those circumstances, you must also keep all packaging as this may be required when making a claim.
Taxes and duties
Taxes & Duties are only covered by the delivery charge for orders to the U.S.A because duty is required to be paid before dispatch. This means if you are ordering to the U.S.A there will be no additional import taxes or duties to pay upon arrival. For other international destinations, duty or taxes may be applicable depending on your shipping destination and you will be liable for paying all duties & taxes on the shipment. Please note that I have no control over these charges and I cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Duty Calculator.com is a useful tool to calculate whether any duty will be due.
As of 29th August 2025 the USA removed its $800 tax and duty threshold which means that all orders after this date are subject to duty that must be paid before dispatch. I have factored this in to the shipping charge for the US to avoid packages being confiscated or returned to me.
You must comply with all applicable laws and regulations of the country for which the Products are destined. I will not be liable or responsible if you break any such law.
Returns & Exchanges
If you do want to return or exchange your item please e-mail me at sales@vintageadornments.co.uk as soon as possible.
Please ensure your item arrives safely back to me within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that Vintage Adornments cannot be held responsible for any loss of your returned item.
I will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item.
Sale items are only refundable in the event of faulty goods. Sample and customised/ commission items are non-refundable.
Items must not be worn/used and should be returned in a perfect and unworn condition - I am only able to exchange or refund goods in their original, perfect condition.
Please make sure you return them in the exact packaging that you have received them in, otherwise I cannot accept the return or refund you.
International Returns & Exchange Customers:
Please contact sales@vintageadornments.co.uk to arrange an international return and I will send you the required instructions on how to do this.
Please use a reputable shipping service which ensures that your parcel is tracked and insured as I cannot be held responsible for any loss or damage.
For returns outside of the UK, you must mark your package clearly with the words ‘BRITISH RETURNED GOODS’ on the outside of the parcel and on any paperwork you fill out with your chosen shipper. This ensures that UK customs authorities do not charge import duty. If these instructions are not followed the parcel will be returned to you by customs and you will be responsible for any additional postage costs or customs charges incurred.
If you require an exchange of style, you are responsible for the cost of returning the item to me and will also be required to make an additional postage payment to cover the cost of the exchanged item(s) being sent out to you.
Duties & Taxes on Returns
For U.S. orders shipped on a DDP (Delivered Duty Paid) basis, all duties and taxes are included in the shipping cost as part of your final checkout price. Please note that once an order has been imported into the U.S., these duties and taxes are collected by U.S. Customs and cannot be refunded. Unfortunately, this means I am unable to reimburse duties or taxes as part of your return refund. I appreciate your understanding, and I’m always happy to answer any questions about how duties and taxes work before you place your order.
Please contact me at sales@vintageadornments.co.uk if you need any assistance with the above.