Preparation & Dispatch of Your Order
Vintage Adornments ships worldwide. All our belts and accessories are completely handmade, lovingly packaged and prepared for dispatch in our studio. We will contact you once we receive your order to advise you of the estimated delivery date and to answer any questions you may have about colour etc. Before dispatch, if you purchase one of our belts and would like free delivery of a sample of the ribbon used in order to check the colour or to use while looking for other items to match or compliment your belt, we will be happy to provide this..
We endeavor to prepare all orders within 3 to 5 working days of receiving your order. However, during busy times this may be up to 10 working days. If you are commissioning a unique piece we will discuss completion times on an individual basis but these typically take anything from 6 to 12 weeks.
We always ship through a tracked and insured shipping service. In the rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order. Please note we do not deliver to PO Boxes as orders require a signature.
Delivery Costs & Times:
The below delivery costs assume insurance up to £250 or £50 respectively and an order size weighing less than 2kg. If you are placing a more valuable or larger order than this or you require shipping to an unlisted destination, please contact us for delivery options and prices.
DESTINATION ORDER >£50 ORDER <£50
U.K. £7.40 £4.50
Europe & Channel Islands £13.10 £10.60
USA & Canada £15.50 £13.00
Australia & New Zealand £16.00 £13.50
Delivery Times from Dispatch
Delivery times vary dependant on country. We always use a tracked, insured service which requires a signature upon receipt. Once your order is dispatched we will send you an e-mail which will include a tracking number so you can follow your parcel online until it arrives.
Delivery times are listed below but please note these are an estimate and may vary slightly. Unfortunately we cannot be held responsible for delays at customs for international orders so please try to leave ample time for your order. If you require urgent delivery, please contact us and we will be happy to find a courier solution with you for expedited shipping and will provide you with a quote for this service.
U.K. 1 to 3 working days
Europe & Channel Islands 3 to 5 working days
USA & Canada 5 to 7 working days
Australia & New Zealand 5 to 7 working days
Taxes and duties
Taxes & Duties are not covered by the delivery charge and may be applicable depending on your shipping destination and you will be liable for paying all duties & taxes on the shipment. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Duty Calculator.com is a useful tool to calculate whether any duty will be due.
GREAT NEWS! From March 2016 the USA has raised their tax & duty threshold to $800 which means that for orders under $800 NO duty/taxes are payable.
Returns & Exchanges
We hope you are as delighted with your accessories as we were making them. If you do want to return or exchange your item please e-mail us at email@example.com as soon as possible and we will send you a returns/exchange form.
Please ensure your item arrives safely back to us within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that Vintage Adornments cannot be held responsible for any loss of your returned item.
We will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item.
Sale items must be returned within 7 days of delivery. Sample and customised/ commission items are non-refundable.
Items must not be worn/used and should be returned in a perfect and unworn condition, without blemish or creases to the fabric, stitching, gems or beading. If you try on one of our belts with your dress, please do not tie or pin it as this will lead to creasing of or holes in the fabric and we are only able to exchange or refund goods in their original, perfect condition.
Please make sure you return them in the exact packaging that you have received them in, otherwise we cannot accept the return or refund you.
We will do our best to find the best style/ colour for you and if you would like to check the colour before dispatch, we are happy to supply a free sample of the ribbon we use so you can check. If you still require a different item we offer free exchanges to UK customers. Please contact us at firstname.lastname@example.org if you need an international exchange.
International Returns & Exchange Customers:
Please use a reputable shipping service which ensures that your parcel is tracked and insured as we cannot be held responsible for any loss or damage.
For returns outside of the UK & Europe, you must mark your package clearly with the words ‘BRITISH RETURNED GOODS’ on the outside of the parcel and on any paperwork you fill out with your chosen shipper. This ensures that UK customs authorities do not charge import duty. If these instructions are not followed the parcel will be returned to you by customs and you will be responsible for any additional postage costs or customs charges incurred. Please ensure you follow all instructions for returns on the paperwork we will provide you.
If you require an exchange of style, you are responsible for the cost of returning the item to us and will also be required to make an additional postage payment to cover the cost of the exchanged pair being sent out to you.
Please contact us at email@example.com if you need any assistance with the above.