Frequently Asked Questions
What size are your belts?
Each of our belts is hand sewn on 2 metres of double ribbon designed to be tied around your waist and knotted or tied in a bow at the back. This way our belts will fit every size and shape perfectly and also means you can wear it higher or lower depending on the style of your dress.
I want my belt to complement my bridesmaid dresses, how can I know exactly what colour the belt is before buying?
We all know everyone's computer screen is slightly different so if you would like to check the colour of one of our belts we are very happy to send you a sample of the ribbon we have used for you to see for yourself so you can avoid the cost of paying to return a belt if the colour's not what you expected. Just email email@example.com and we'll be happy to help. Please be aware, however, that every one of our belts is a completely unique piece, we never make the same piece twice because we use original individual vintage jewellery so a design can't be repeated. We therefore recommend that you place your order and contact us to send you a sample of ribbon to check before we dispatch so you avoid disappointment. If you have your heart set on one of our belts we are, unfortunately, unable to reserve or hold them without payment and we'd hated for you to be disappointed if the belt sold while you were checking the colour.
How long does delivery take?
We endeavor to prepare all orders within 3 to 5 working days of receiving your order. However, during busy times this may be up to 10 working days.
We always ship through a tracked and insured shipping service. In the rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order. Please note we do not deliver to PO Boxes as orders require a signature.
Delivery Times from Dispatch
Delivery times vary dependant on country. We always use a tracked, insured service which requires a signature upon receipt. Once your order is dispatched we will send you an e-mail which will include a tracking number so you can follow your parcel online until it arrives.
Delivery times are listed below but please note these are an estimate and may vary slightly. Unfortunately we cannot be held responsible for delays at customs for international orders so please try to leave ample time for your order. If you require urgent delivery, please contact us and we will be happy to find a courier solution with you for expedited shipping and will provide you with a quote for this service.
U.K. 1 to 3 working days
Europe & Channel Islands 3 to 5 working days
USA & Canada 5 to 7 working days
Australia & New Zealand 5 to 7 working days
How much does delivery cost?
The below delivery costs assume insurance up to £250 or £50 respectively and an order size weighing less than 2kg. If you are placing a more valuable or larger order than this or you require shipping to an unlisted destination, please contact us for delivery options and prices.
DESTINATION ORDER >£50 ORDER <£50
U.K. £7.25 £4.40
Europe & Channel Islands £12.65 £10.20
USA & Canada £14.95 £12.50
Australia & New Zealand £15.40 £12.95
Taxes and duties
Taxes & Duties are not covered by the delivery charge and may be applicable depending on your shipping destination and you will be liable for paying all duties & taxes on the shipment. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Duty Calculator.com is a useful tool to calculate whether any duty will be due.
From March 2016 the USA has raised their tax & duty threshold to $800 which means that for orders under $800 NO duty/taxes are payable.
I have a special brooch given by an Aunt and I'd like it featured in my belt - can you do this?
We are happy to work with you on a commission to create something truly personalised and unique. If you have a specific piece you would like us to use, please take photographs of the front and back of the piece and include it in an email to firstname.lastname@example.org. We will discuss your requirements and provide you with an estimate for the price of the commission. Depending on the nature of the commission and additional jewellery pieces/ beading/ embroidery required, prices start from £150, 50% of which is due upon commissioning and non-refundable, the remaining 50% is due upon completion before dispatch and is similarly non-refundable. If you are commissioning a unique piece we will discuss completion times on an individual basis but these typically take anything from 4 to 12 weeks. We will always show you photographs along the way including options for other jewellery elements to be included etc so that by the time you receive your belt there are no surprises. Please be aware that when we incorporate jewellery into our belts, we remove all fixtures and fittings from the reverse so it can lie flat and we sew it securely to the belt so it will not be possible afterwards to resume it as the original jewellery item.
What is your returns policy?
If you do want to return or exchange your item please e-mail us at email@example.com as soon as possible and we will send you a returns/exchange form.
Please ensure your item arrives safely back to us within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that Vintage Adornments cannot be held responsible for any loss of your returned item.
We will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item.
Sale items must be returned within 7 days of delivery. Sample and customised/ commission items are non-refundable.
Items must not be worn/used and should be returned in a perfect and unworn condition, without blemish or creases to the fabric, stitching, gems or beading. If you try on one of our belts with your dress, please do not tie or pin it as this will lead to creasing of or holes in the fabric and we are only able to exchange or refund goods in their original, perfect condition.
Please make sure you return them in the exact packaging that you have received them in, otherwise we cannot accept the return or refund you.
We will do our best to find the best style/ colour for you and if you would like to check the colour before dispatch, we are happy to supply a free sample of the ribbon we use so you can check. If you still require a different item we offer free exchanges to UK customers. Please contact us at firstname.lastname@example.org if you need an international exchange.
International Returns & Exchange Customers:
Please use a reputable shipping service which ensures that your parcel is tracked and insured as we cannot be held responsible for any loss or damage.
For returns outside of the UK & Europe, you must mark your package clearly with the words ‘BRITISH RETURNED GOODS’ on the outside of the parcel and on any paperwork you fill out with your chosen shipper. This ensures that UK customs authorities do not charge import duty. If these instructions are not followed the parcel will be returned to you by customs and you will be responsible for any additional postage costs or customs charges incurred. Please ensure you follow all instructions for returns on the paperwork we will provide you.
If you require an exchange of style, you are responsible for the cost of returning the item to us and will also be required to make an additional postage payment to cover the cost of the exchanged pair being sent out to you.
Please contact us at email@example.com if you need any assistance with the above.